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Highly disappointing Highly disappointing experience. I booked this excursion for me and my husband for our honeymoon to only be scammed completely. Our tour guide kleeber picked us up asking what we planned to do only to not bring us on any of the 4 promised spots we were supposed to go and only brought us to two locations. We were also promised alcoholic beverages and water bottles that we never got even though there was a cooler in the front seat. Even when asking for a water bottle I was ignored. Instead, he made us purchase water bottles at the restaurant. When complaining I only received half my money back and asked to go on the tour another day when I already spent a whole day on our honeymoon ruined. Time wasted and complete disappointment. This tour guide really ruined our time. We seemed rushed to get out of wherever we went (volcano and waterfall) rushing around and being pointed out some spots in the car, when we were supposed to physically get out of the car to see certain spots as promised in the advertisement. I am so upset we even spent time doing this because it took away from time we should have just paid elsewhere.

Customize your w/ friends Excellent service from the very beginning! Serenity provided private transportation for our entire stay with offering a “free tour” basically a customized tour of wherever you want to go on the island. This made the highlight of our trip. Henry was our driver and the absolute best! Courteous, professional, good driver, tour guide, accommodating, and a gentleman. He explained St, Lucia’s history on the ride to our stops. Not to mention, prior to arriving I had a lil’ “consultation” with Hansha who helped with organizing our excursions. Hands down- highly recommend and affordable! Thanks for the experience!

Serenity nails it again! Serenity nailed it yet again. Booked Fast Track with Serenity for our arrival back home on a Wednesday. (6 flights due, with 3 arriving before us, and one of those being BA!). Given the small airport, Covid protocols, etc - we've been utilizing Fast Track on our recent arrivals and Serenity Vacations provides outstanding service!! Met at the tarmac by a very friendly and personable young lady with sign with our names, escorted us straight to the front of every line, she was delightful and made the whole process super quick and painless. Then escorted right out to our awaiting ride. From landing to vehicle, 25 minutes, and that includes the taxiing to parking lot for aircraft and waiting on our luggage (that was the longest wait! Lol)
We'll absolutely be booking with them again, and again, for all our future arrivals. Well worth the $ to be in and out of the airport so quickly and efficiently - and greeted with such a friendly smile!
Can't recommend them enough!

Serenity was Serene, Fast Track Service What a way to arrive to the island! We made a very very last minute booking with Serenity TVL for airport arrivals Fast Track and wow - absolutely worth it!
We were met by a lovely young lady with our name on sign right at the Covid tent (slight mix up, would have been met at the gangway, but we came off the plane via a different exit than she was anticipating).

We were escorted right into Fast Track lane, and straight up to front for Covid test and paperwork checks, then off to Immigration, again - front of line. And off to luggage for hubs while I hit up the exchange bank. Once the luggage was off the carousel, again - front of line. And off we went, where she escorted us out to our transportation.. longest wait was for luggage! Maybe 20 minutes total from off plane and out to our vehicle..

100% wonderfulness as a welcome home experience.. If I were a visitor, it would be an excellent start to my vacation!

The young lady was absolutely lovely, personable and professional, and I'm completely mad at myself that I didn't get her name to mention her directly.. I wanna say it was Gemini, as that was the name on her necklace (if I read it correctly) - but can't be sure. Whatever her name, she was wonderful, very welcoming..

The process was smooth and easy and I can't thank Serenity enough for accommodating us fo such a last minute booking... They were super responsive when I contacted them, arranged everything via email since I didn't have cell access at the time, and it was absolutely worth it. We'll definitely book again on our next trip!!

An Exemplary Experience! We did the private tour and used Serenity for our private transfers to Sandals Halcyon Beach.
Lance did our transfer to Halcyon upon arrival in Saint Lucia. He was lovely and friendly! He stopped and got us a local snack of bread and cheese which we so appreciated, of course he had Piton beers and water for us as well! He gave us a wonderful welcome to the island.

We had Hans for our private tour and our departure transfer. I couldn't tell you enough good things about our experience with Hans. We especially appreciated how much he knew about the local flora and fauna-- it seemed he knew every plant and animal we saw! We had such a wonderful time with him; he was genuinely kind and it's easy to tell how much he loves the island. Saint Lucia couldn't ask for a better ambassador.

Pigeon Island day trip We booked our trip through shore excursioneer as a beach trip to Pigeon Island. 2 couples. We Traveled to St Lucia on a cruise so were there for only one day. Hans was our guide! He was so wonderful. Picked us up at cruise port to drive us to Pigeon Island. Already had a cooler full of drinks for us. There was a car accident ahead of us that had traffic at a standstill so we took the long way around to Pigeon Island. This turned out to be a huge positive as we got to see the Island through Hans' eyes and several landmarks and great views! Hans went out of his way to help us in every way. A very pleasant young man and so engaging. Enjoyed all our conversations with him. He Got us settled with beach chairs and umbrellas on a quiet beach at Pigeon. Probably only 4 other couples on the beach. At lunch he drove off the park area and picked up lunch for us...local food! We went with his recommendation and had Roti ( curry type beef, chicken or fish wrapped in a tortilla like wrap) and a drink called sour sop. AMAZING! Thanks to Hans' for a great recommendation. Pigeon Island itself is a 44 acre National Park and has views of Rodney Bay and the Atlantic Ocean. There are several trails to hike, some steep but the views are worth it. If you just want to sit on the beach then thats fine too as the views are wonderful. We enjoyed every minute here and would definitely book with Serenity and ask for Hans again. He made this day what it was. Historical, adventurous, beautiful and relaxing! Thanks for a great day!

All Day - Land and Sea We recently booked the land and sea tour with Serenity Vacation and Tours while in St Lucia on Feb 6th 2020. We promptly met Hans at 8:30am and were quickly whisked away to an air conditioned van...filled with a selection of delicious drinks (the rum punch was amazing). As there were no other guests booked on this trip, it was a private excursion just for myself, husband and son.
From beginning to end, this trip was exceptional. I feel like we did EVERYTHING I could have asked for and more:

- We started with multiple stops to take advantage of some outstanding views.
- We went to a banana plantation and sampled bananas while learning of the process.
- We went through various small towns to get a sense of the culture.
- We partook in the volcanic mud baths (not alot of time is spent here due to the sheer number of people).
- We visited a waterfall (again, not alot of time was spent here due to the large number of visitors).
- We had a lovely buffet lunch (including juice and ice cream) at Beacon Restaurant overlooking the stunning Pitons.
- We visited a small yet pretty botanical garden next to Beacon Restaurant where we sampled some sweet white pulp around the cocoa beans.
- We drove to the quaint town of Soufrieres where we stopped at the beach, prior to boarding our catamaran.
- We snorkeled just outside of Soufrieres (not the best snorkeling I have done).
- We took in the views from the water as we were shuttled back to the port via the catamaran.

It was a long but amazing day that exceeded my expectations. The roads are very hilly and long but due to the lushness of the landscape, its hard to complain.

I would be neglectful if I didn't mention the fantastic job Hans did. He was knowledgeable and passionate about the island and obviously loved everything about his home. He also was just a genuinely kind and nice guy which made the whole experience that much better!

St. Lucia Semi-Private Land and Sea John and Acacia accommodated us very last minute (like 7:30pm the night before last minute) when our Ladera Resort cruise excursion was canceled. They hooked us up with Hans that met us very promptly at the pier and was easy to identify. We had an AMAZING time during our first half land tour with him. He hit the major sites just right and we had great conversations sharing our cultures. The experience was far greater than the hustle and bustle of cruise ship excursions. The second half on the boat was a mix of tourists and crowded but fun and to be expected. Thanks for giving us a great experience last minute!!! We’ll be back for sure.

Land and sea Amazing and a must do! This is the second excursion we have taken with serenity and could not be happier! You get to see and experience so many things in such a short amount of time! Both tour guides were very knowledgeable as well!

Best Tour Ever! Hans and Lance were awesome and you can tell they take great pride showing their beautiful island! Hans was very knowledgeable and he went out of his way to ensure we had enough time to see all of the sights and he took pictures and videos for us as well. The food on the tour was delicious and the volcanic mud bath was enjoyable. The roads in St. Lucia are very wi dy and full of hills so if you are prone to car sickness, pack some dramamine. I would definitely recommend this tour!